Privacy Policy for CHOPS&FLEX LTD

Privacy Policy Overview

CHOPS&FLEX LTD ("CHOPS&FLEX", "we", "us", or "our") is a professional event catering company operating in the United Kingdom under SIC 56210 – Event catering activities. This Privacy Policy outlines how we collect, use, and protect your personal information when you access or interact with our website https://chops-flex.site (the "Website") and when you engage with our event catering services for private events, corporate gatherings, celebrations, business lunches, receptions, and special occasions.

By using our Website, submitting an enquiry, making a booking, or otherwise interacting with CHOPS&FLEX LTD, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, you should not use our Website or provide us with your personal information.

Information We Collect

We collect personal information that you provide to us voluntarily when you interact with CHOPS&FLEX LTD online or offline. This includes, for example, when you submit an enquiry form, request a quote, make a booking, subscribe to updates, or communicate with us via email or telephone.

Depending on the nature of your request or engagement, the personal information we collect may include:

• Contact details such as your full name, email address, and phone number.
• Event information including event type, location, date, time, approximate guest numbers, catering format preferences, and any relevant logistical details.
• Communication records such as emails, messages, and notes from calls or meetings relating to your enquiry, booking, or feedback.
• Marketing preferences such as your choice to receive updates or news from us, where you have opted in.

We aim to collect only the information that is necessary to respond to your enquiry, prepare a proposal, manage your booking, and provide our catering services to the standard you expect.

Use of Your Information

Your personal information is used by CHOPS&FLEX LTD to deliver and improve our professional event catering services in a reliable and client-focused manner. Specifically, we may use your information to:

• Provide event catering services, including assessing your requirements, tailoring menu options, planning logistics, and coordinating with you in the lead-up to your event.
• Respond to enquiries and provide you with quotes, availability information, and guidance about our services.
• Manage bookings, including confirmations, adjustments, invoicing, and service-related administration.
• Send critical service communications, such as updates about your booking, changes to arrangements, or essential information relevant to your event.
• Improve our Website and services by analysing how visitors interact with our site and using feedback to refine our offerings and user experience.

We process your personal information primarily on the basis that it is necessary to take steps at your request prior to entering into a catering agreement, to perform a contract with you, or where it is in our legitimate business interests to provide and refine professional catering services, balanced against your rights and expectations under UK data protection law.

Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to support a smooth, secure, and user-friendly browsing experience. Cookies are small text files that are placed on your device when you visit our site.

We use cookies to:

• Enhance your experience by remembering certain preferences or choices where applicable.
• Analyse website traffic and understand how visitors use our Website so that we can improve structure, navigation, and content.
• Personalise content or tailor information where appropriate to better reflect the services you may be interested in.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies entirely, accept only certain types, or delete existing cookies. Please note that disabling some cookies may affect how our Website functions and may limit certain features or performance.

For more detailed information about the types of cookies we use and your choices, please refer to our Cookie Policy.

Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. Your information is only shared where it is genuinely necessary to support the delivery of our catering services or where we are legally required to do so.

Information may be shared with:

• Service partners and suppliers who assist us with the preparation, delivery, setup, and service of your event, but only to the extent required for them to perform their role.
• Professional advisers such as accountants or legal advisers, where this is necessary for legitimate business purposes and subject to confidentiality obligations.
• Authorities, regulators, or law enforcement if we are under a legal obligation to disclose your personal information or if disclosure is required to protect our rights, property, or safety, or that of our customers or others.

When we share information with service partners, we aim to ensure that they handle your personal information responsibly and in accordance with applicable data protection requirements, and that they use it only for the purpose of fulfilling your catering requests and ensuring seamless event coordination.

Data Security

We take data security seriously and adopt industry-standard measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our aim is to handle your data with the same care and professionalism that we bring to all aspects of our catering services.

In particular, we:

• Store your personal information in controlled systems with appropriate access restrictions.
• Limit access to individuals who need the information to carry out their role in planning, managing, or delivering your event.
• Seek to keep our systems and processes up to date in line with reasonable technical and organisational safeguards.

While we work hard to protect your personal information, no method of transmission over the internet or method of electronic storage can be guaranteed as completely secure. We therefore cannot promise absolute security, but we are committed to maintaining a robust and proportionate level of protection for the personal data we hold.

Your Rights

Under UK data protection law, you have a number of rights in relation to your personal information held by CHOPS&FLEX LTD. These rights help you to stay informed and in control of how your data is used. Subject to certain legal conditions, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information, where there is no overriding reason for us to continue processing it.
• Object to certain types of processing, such as direct marketing, where applicable.
• Restrict processing of your data in certain circumstances.

If you would like to exercise any of these rights, or make an enquiry about the personal information we hold about you, please contact us using the details set out in the Contact Information section below. We may need to verify your identity before responding to your request, and we aim to reply within a reasonable timeframe in line with our legal obligations.

Contact Information

If you have any questions about this Privacy Policy, wish to request access to your personal information, correct or update your details, or exercise any of your data protection rights, please contact CHOPS&FLEX LTD using the following details:

When you contact us, please provide sufficient information to allow us to identify you and understand your request in relation to your personal data. This helps us respond accurately and promptly.